At Banaras Unique Collection, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Return Policy details the terms and conditions for returns, exchanges, and refunds.
1. Eligibility for Returns
- Time Frame: Items must be returned within 7 days from the date of purchase.
- Condition: Items must be unused, in their original packaging, with all tags and bills included.
- Documentation: A 360-degree video of the parcel opening is required to validate the return.
2. Non-returnable Items
- Custom-made products are non-returnable and non-refundable.
3. Process for Returns
- Initiation: To initiate a return, contact us through our Contact Us page or email us at banarasuniquecollection@gmail.com, including the 360-degree video of unpacking the product, receipt, and order number.
- Documentation: Ensure you include the receipt and order number with your return request.
4. Refunds
- Method: Refunds will be processed either through bank account transfer or UPI transfer.
- Time Frame: Refunds will be initiated within 7 working days after we receive the returned parcel at our warehouse.
5. Exchanges
- Process: To exchange an item, contact us through our Contact Us page or email us at banarasuniquecollection@gmail.com.
6. Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs.
- Original Shipping Costs: Original shipping costs are non-refundable.
7. Damaged or Defective Items
- Procedure: If you receive a damaged or defective item, immediately send us a video of the parcel opening and images focused on the damaged area.
8. Contact Information
For any questions or issues regarding returns and refunds, please reach out through our Contact Us page or email us at banarasuniquecollection@gmail.com.